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Global privacy notice - condensed

We are committed to being transparent in the way we collect and use your personal data and how we protect it. At Givaudan, we recognise your need for reasonable control of your personal data.​

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Intro
Who is responsible
What personal data we collect
How we protect it
What your rights are
Other information

 

Who is responsible for your personal data and who this policy applies to

The Data Controller is the legal entity which is responsible for the personal data collected from you.

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It determines how, when and why it collects and uses your personal data.

The Data Controller will depend on who you are: a visitor of this website, an investor, or a Givaudan customer or supplier.

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  • For a visitor of this website or an investor, the Data Controller is Givaudan International SA, Chemin de la Parfumerie 5, 1214 Vernier, Switzerland.
  • For a customer or a supplier, the Data Controller is the legal entity that manages your business relationship with Givaudan and it can be found:
    • on your invoice or purchase order
    • in the agreement you have entered into with Givaudan
  • For any other individuals (except employees and contractors working on Givaudan sites), the Data Controller is the legal entity that manages your relationship with Givaudan and:
    • can be found in the agreement you have entered into with Givaudan
    • can be obtained from your contact person at Givaudan
    • Givaudan legal entities and their full details can be found in the latest annual report

This Notice  applies to you in your various interactions with Givaudan.

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  • During a prospective or ongoing business relationship
  • Browsing our websites
  • Using Apps and other technology we make available to you (e.g. when you visit a Givaudan site, or when participating to an Givaudan event)
  • Connecting to platforms, applications or other solutions under our control.

This notice does not apply to Givaudan employees or other individuals working on Givaudan sites, nor to job applicants (see privacy notice on Givaudan job portal and on Givaudan intranet).

For any questions with respect to this Notice contact the Global Data Protection Officer.

What personal data we collect and how we use it

‘Personal data’ is any set of information that can identify you as an individual.

We collect personal data in two ways:

Directly from you

Personal data that you provide in your interaction with us.

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  • Your full name.
  • Contact details.
  • Your role within your company.
  • Your work experience.
  • The country where you work.
  • The products and services of interest to you and your company.
  • Your opinion and preferences about a product.
  • Your communication preferences.
  • Your feedback about our services or our organisation.

Information that you provide on contact forms.

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  • Our contact form on our websites.
  • Emails sent to media or investor relations.
  • Paper forms filled out during events such as fairs.

Indirectly, through other sources

Information that is ‘pushed’ through technology.

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  • When browsing Givaudan websites (e.g. your view or click on specific content or links or when you click on social media plugins) through cookies.
  • When subscribing to our feeds on social media.
  • When using our network, platforms or applications (e.g. logs).
  • When connecting to our network infrastructure (e.g. IP address, device browser and operating system).

Information received from third parties.

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  • During and after acquisitions.
  • From your company website.
  • From public registries such as Commercial Registry.

Due diligence information when your company wishes to enter into a relationship with Givaudan.

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  • General background information.
  • Your business experience and qualifications.
  • Your curriculum vitae.
  • Financial interests you may have as a director or officer of your company.
  • Relationship with public officials you may have.
  • Information on actual criminal convictions (subject to any restrictions under applicable data protection law).

  

What do we do with it?

Use it for our legitimate interest to:

Manage and maintain our business relationship and deliver with excellence through our customer care.

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  • To create and maintain an account in our systems.
  • To designate you as the contact person.
  • To ship and process samples or final products.
  • To inform you about the status of your order.
  • To address, record, or share internally any queries.
  • To better address your concerns.
  • To improve our products and services in the future.

Analyse your feedback and opinion about our products to improve or develop new ones.

Improve your experience on our websites. Please visit our Cookies policy for more information.

Manage your inquiries.

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  • When contacting our media or investors relations.
  • When contacting us via the contact form on our website.
  • When using one of our channels for raising complaints.

Send you marketing communications and newsletters about our activities and products.

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  • In the course of our business relationship.
  • Or when you so requested.

How we protect your information

We  protect your personal data from unlawful access, alteration and loss and consider it as confidential.

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  • We perform regular checks on our infrastructures but also on our service providers to ensure that they comply with Givaudan security policies.
  • We ensure only the persons who need to for business purposes, have access to your personal data.
  • We do not sell your personal data to third parties

We may share your personal data with:

Givaudan affiliates
 

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As a global company, some of our employees in various sites may need access to your personal data in order to deliver you better services through streamlined processes.


Third party service providers
 

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  • To help us deliver with excellence though the solutions and services they provide.
  • To help us deliver emails or other communications.
  • To help us develop and host some of our IT solutions.
  • To provide customer or payment services.
  • To assist us in background checks, fraud prevention and risk assessment.

During mergers or for legal reasons
 

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  • In connection with merger, sale or acquisition of a business.
  • When legally required to do so.

Right to access and to correct


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  • You have the right to request a copy of the personal data we hold about you, contact us
  • We do regular checks to ensure we maintain your personal data up-to-date.
  • You can contact us to correct your personal data.

Right to object and to restrict


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  • You have the right at any time to object to the procesing of your personal data: e.g. when you do not wish to receive direct marketing communications or newsletters from us. 
  • Under certain circumstances, you have the right to obtain the restriction of the processing of your personal data: e.g. until an inaccuracy in your personal data is corrected by us following your request.

Right to erasure


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  • If you no longer wish us to process your personal data, you can contact us
  • However, we may retain certain of your personal data for compliance with applicable laws and regulations and in accordance with our data retention rules.

Right to lodge a complaint


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  • If we did not protect your data and personal information in compliance with applicable privacy and data protection laws, you can contact us.
  • You can also lodge a complaint with the data protection supervisory authority in your country or in the country where your Data Controller is located.

Right to control Cookies


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  • You are prompted to consent to the use of cookies during your first visit to our website.
  • You can manage your choice at any time: consult our Cookies policy

Other important information you need to know

Data retention

We retain your personal data for as long as it is necessary for each of the purposes outlined in this policy.
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  • In addition, we keep certain  personal data for compliance with applicable laws and regulations (e.g. for tax and audit purposes) and in accordance with our data retention rules.
  • Where it is no longer required to retain data that can still identify you, we either erase, anonymise or aggregate your information.

International data transfers

Your data may be transferred to another country other than the one you reside in as we operate as a global company.
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  • We operate as a global company and rely on service providers to support our global solutions.
  • If your personal data is transferred we ensure that such international data transfer is made in compliance with applicable data protection laws.

Changes to this Notice

This notice can be amended at any time without notice, except when substantial changes may affect individuals’ rights.
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  • We will notify any such substantial changes on the Notice home page.
  • The most recent version of this Notice is on this page

For any questions concerning this Notice, contact us or in writing at Givaudan International SA, Attn: Group Data Protection Officer, Chemin de la Parfumerie 5, 1214 Vernier, Switzerland.

Approved: 27 November 2017
Last updated: 25 May 2018