GRI 417: Marketing and labelling
Explanation of the material topic and its boundary
Marketing and labelling is part of our material topic Product quality and safety and is covered by areas referring to information and labelling.
The safety of our products and the safety of the consumer are of the utmost importance. We have to provide our customers with products and services that meet all agreed requirements and applicable legislation or we run the risk of extra costs and damaging our reputation. The quality of our products is the key to our success and that of our customers.
Customers need to manage environmental, health and safety (EHS) risks associated with the use of our ingredients and so we must supply necessary information for the proper handling of our products.
Transparency is increasingly expected in all areas of our business, from supply chain data to R&D information and formulas. It is important that we provide all the necessary information for the proper handling of materials we sell to enable our customers to manage any EHS risks associated with the use of our ingredients.
Givaudan operates different Centres of Expertise in the Global EHS organisation to coordinate and reinforce expertise on classification, labelling and packaging activities, ensuring compliance of our products with local regulations. We evaluate all the ingredients used in our formulas for any EHS impact and this information is disclosed and filed with the relevant regulatory bodies whenever necessary. We ensure our products are safe for people and the environment when used as intended and that they comply with all local laws as a minimum requirement. We gather information on the origin of ingredients to support compliance and to contribute to food safety and issue management.
As a business-to-business organisation, our marketing communication is not aimed at consumers, but it is crucial that it accurately reflects the reality of our products and services. We ensure that the businesses we sell to have the information needed to handle our products correctly and deliver safe products to the consumer.
Quality and environmental data about our products, including safety information, are available through product labels and safety data sheets. The safety data sheets are available in more than 40 languages and are shared with our customers (and on request from stakeholders). We always comply with national and legal requirements. For flavour products, information related to allergen, GMO, organic, nutritional and religious criteria can be provided.
Requirements for product and service information and labelling
The following product and service information is required by the organisation’s procedures for product and service information and labelling:
100% of sold products delivered to our customers are subject to product information requirements and regulations.
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