Delivering with excellence

Across the value chain, we drive excellence in the delivery of our products, services and business processes – always with our customers’ needs in mind.

2020 strategy, delivering with excellence

1 average over five years

Driving outstanding performance

In keeping customers at the heart of our business, we will continue to drive excellence in the delivery of our business processes, products and services. This excellence will be demonstrated across our value chain, from our organisational set-up to our operational and financial performance and in our delivery of a superior customer experience. 

We will drive a deep customer focus to further strengthen our value proposition. At the same time, we will also enhance our operational excellence and efficiency across the organisation to further streamline our costs and deliver a strong financial performance. 


More specifically, we will execute with excellence by concentrating on the following priorities: